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1. How long does it take for Helios Jewellery to ship orders?

  • We strive to process and ship orders as quickly as possible. Typically, orders are processed within 12-15 business days from the date of purchase. Once shipped, delivery times may vary depending on your location and the shipping method selected at checkout.

2. Does Helios Jewellery ship internationally?

  • Yes, we are pleased to offer international shipping to many countries worldwide. However, please note that shipping time and costs may vary depending on your location and any applicable customs regulations.

3. How are shipping costs calculated for international orders?

  • Shipping costs for international orders are calculated based on factors such as the destination country, the weight and dimensions of the package, and the selected shipping method. These costs will be calculated and displayed at checkout before you complete your purchase.

4. Are there any additional fees or taxes I should be aware of when ordering from Helios Jewelry internationally?

  • In addition to VAT or GST, international orders may be subject to customs duties, import taxes, and other fees levied by the destination country's customs authorities. These fees are the responsibility of the recipient and may vary depending on the country's import regulations. We recommend contacting your local customs office for more information on any applicable fees before placing your order.

5. Can I track the status of my Helios Jewelry shipment?

  • Yes, we provide order tracking information for all shipments. Once your order has been shipped, you will receive a tracking number via email or SMS, depending on the contact information provided at checkout. You can use this tracking number to monitor the status of your shipment and estimate its arrival date.

6. What should I do if there are any issues with my shipment or delivery?

  • If you encounter any issues with your shipment or delivery, please contact our customer service team as soon as possible. We are here to assist you and will work to resolve any issues promptly to ensure your satisfaction with your Helios Jewelry purchase.

7. Are import duty and VAT included in the purchase price for international shipments outside the UK?

  • No, for international shipments outside the UK, import duty and VAT are not included in the purchase price. These fees are the responsibility of the recipient and may be collected by customs authorities in the destination country upon delivery. Import duty and VAT rates vary depending on the destination country's regulations. We recommend checking with your local customs office to understand the applicable fees before placing your order. If you have any questions or concerns about import duty and VAT, please feel free to reach out to our customer service team for assistance.


+44 07470663883



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